Refund Policy

We want you to be happy with your order. If you are not happy with the way something turns out, please let us know how we can fix it. Before anything is stitched out, a proof will be sent to you for approval. Once it has been approved, we cannot accept returns for spelling errors etc.

Customer-Supplied Items Policy

The art of embroidery is not guaranteed on all types of fabrics and garments. If supplying your own item for embroidery, please note that we will not be held responsible for anything happening to the garment while in our care. We will do our best to assess any customer supplied item for its ability to add quality stitching before starting any kind of work. Any customer supplied items will need to be provided prior to your job being placed on my schedule. Please note the changes to the standard pricing list for customer supplied items.

Order Production and Shipping Policy

Orders will be completed within 3.5 to 4 weeks from the date of design approval. We will always strive to get it done as quickly as possible. Due to the nature of a single head embroidery business there may be times that I put orders on hold to finish jobs already in que. During this time, we can still work on getting artwork approved, but the start date will be variable. In this instance, you will be notified ahead of time of the longer completion time. Shipping can be processed when ordered through this website. If there is something you want shipped please seek approval first and I can create a custom listing for you to include shipping costs.